M & L Motor Company

"Chrysler 300 problem resolution"

Sent: Monday, September 05, 2011 8:54 PM
To: Sheri; mlmotorsco@mlmotorsco.com
Subject: Chrysler 300 problem resolution
 

Sheri & Bill,

 

    We want to thank each of you and your organizations for you assistance during our problem with our 2005 Chrysler 300. On Monday evening the transmission had "stuck" in park and would not budge.

 

    I have had personal experience working on automobiles in the past and understand that mechanical and electronic system and components sometimes fail when they should not. The difference in these occurrences being ok or horrible is how automakers and dealers help to resolve the problems.

 

    I had tried everything I could think of to get the car drivable in order to take it to the dealership. When I realized on Wednesday evening it was impossible for me to accomplish, on Thursday I called Sheri & Barbara at M & L with my emergency. I needed the car repaired by Friday afternoon. Sheri at Chrysler and Barbara at M & L worked quickly to get our car picked up and repaired. M & L 's tow truck driver, Shane, arrived on time and knew exactly what to do to get the vehicle loaded without problem or damage. We picked up our repaired vehicle on Friday afternoon.  

    All of these people exhibited a professionalism and helpfulness that I thought had vanished.  In addition to getting the problem resolved quickly, they also worked to get the repair and towing covered as a warranty item.

 

    At present we have three Chrysler vehicles and are very pleased with M & L's service department and body shop.

 

    Barbara and Chuck are always pleasant and helpful. 

 

    I plan to be a Chrysler and M & L customer for a long time.  

      

Thank you,

MC Reed

MC Reed,

"Everyone was Great!"

 LEXINGTON  - Apr 19, 2011

Everyone was great at M&L. I got the best price of all the dealers I went to. I love my new Chrysler. If you want a great price and GREAT service go to see them. :)

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"Good/Fair Pricing"

User Rating: 5 out of 5 stars

02/24/2011

...I've bought several cars there (4) and had service as well. excellent customer service and the owner was always helpful and very pleasant-good/fair pricing too.

Sandra,

"Wonderful Customer Service"

LEXINGTON  - Aug 3, 2010

Wonderful Customer Service I just dealt with Paulette on a rental van, she was such a sweet lady who took great care of me and my company. Will definitely do business with this company again!

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"Thank you!"

I would like to thank Jack and the folks in the Service Department at M&L Motors in Lexington, NC for bailing me out of a bad situation. I have a 2003 Ram 2500 Diesel pickup that had a bad ring and pinion. It has 34,000 miles and the problem started a little before 10,000 miles. After several attempts at Finish Line Dodge in Statesville, NC where I purchased this truck,(I have purchased 3 new trucks in 3 years from this dealership chain) I had almost given up on getting the truck repaired. Finally, I took a chance while driving by M&L Motors to see if a mechanic would ride with me in the truck tell me what the noise was. He immediately said "Ring and pinion!" When I asked if there was anything we could do about it, he said he would fix it under warranty, no problem. They called me today, and said the truck was finished. It was in the shop 1 day! Just who do you think I will shop with when new car fever hits again?

Steve L.

"The Best!"

The best dealership I have every encountered and I have purchased over 57 new cars!  (6 new cars just from this dealership, including a 97 GTS Viper.) I have moved out of state and still call John Cole, my salesman, to get information on new cars.  No other dealership can meet the high standards of M&L Motors.

Jeffrey E.

"I would buy another!"

I enjoyed buying all seven of my vehicles at M&L. John Cole was my salesman for each car. Mr. Cole is a great person and has been very helpful. I would buy another car from M&L because Mr. Cole makes it easy.

"Business for Life!"

5/5/11 - "Throughout my years in business, I have purchased many automobiles for both company and personal use. I can honestly say that my recent purchase at M&L Chrysler Jeep Dodge was the most pleasant car buying experience I have ever encountered. I was treated fairly and with respect during the entire process. Not to mention they had the best price in the state on the model I was looking for. I am in a service oriented business and know good customer service when I see it. M&L reaches a level of service and integrity that is second to none. They have earned my business for life."

Chris M.,

"Recommended!"

Ordered the truck for us at $400 over invoice, did not even ask for a deposit! Very laid back sales department. Parts department gave us a nice discount and made several phone calls about Mopar Performance products. Very knowledgeable. Service department excellent. They get lots of business from the Viper Club - highest volume Viper dealer in NC - but very reasonable and laid back - they sell tons of trucks. Recommended!

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 LEXINGTON - Apr 19, 2011

Everyone was great at M&L. I got the best price of all the dealers I went to. I love my new Chrysler. If you want a great price and GREAT service go to see them. :)

As you can see from the map above we are located minutes from Thomasville, Mocksville, Welcome, Salisbury, Greensboro,  and High Point.
Contact us TODAY  and set up a V.I.P. shop from home or office appointment.